Question 1

What is an AI agent?

Accepted Answer

An AI agent is a language model given a goal and a set of tools. It decides which step to take next, calls a tool, reads the result and repeats until the job is done. Unlike a chatbot, it acts in your apps, which is why approval matters.

Question 2

Which models do agents run on?

Accepted Answer

Any model on the platform, all of them open-weight and processed in the EU. You can choose a different model for each agent, for example a small, fast one for triage and a larger one for drafting, and change it later without rebuilding the agent.

Question 3

Are the AI agents hosted in the EU?

Accepted Answer

Yes. Agents run on infrastructure in the EU. Their steps, model calls and run records are processed in European data centres, and the credentials for your connections are stored encrypted in the EU. You receive the subprocessor list with the data processing agreement under GDPR Article 28.

Question 4

How do I build an agent?

Accepted Answer

Write the agent's job as plain-language instructions, then choose its model, tools and connections. Decide which actions need approval and when the agent should start, on a schedule, from a webhook or on demand. Developers can also start agents through the API and handle the results in their own code.

Question 5

What needs approval?

Accepted Answer

You decide per action. Most teams require approval for anything that sends a message, makes a payment, books something or deletes data. Reading, searching and drafting run freely, and only the final step waits for a person.

Question 6

How does approval work in practice?

Accepted Answer

When an agent reaches an action marked for approval, it pauses and asks the person you named, showing what it wants to do and why. They approve, edit or reject it. The agent then carries on, or stops, and the decision is kept in the run record.

Question 7

Can I run agents from my own product?

Accepted Answer

Yes. Every agent can be started through the API or a webhook, with input from your product, and returns its result as a response or a callback. That lets you add agent features to your own software without running the infrastructure yourself.

Question 8

How do schedules and webhooks work?

Accepted Answer

A schedule starts an agent at fixed times, such as every weekday at 7:30 or on the first of the month. A webhook starts it when something happens elsewhere, like a new email, a submitted form or a changed ticket, and passes that event to the agent as input.

Question 9

Can agents use other agents?

Accepted Answer

Yes. An agent can hand part of a job to a smaller sub-agent with its own instructions and tools, for example one that only searches documents. This keeps each agent focused and lets you set narrower permissions for the parts that touch sensitive data.

Question 10

What does a run record contain?

Accepted Answer

Each run keeps its steps, tool calls, outputs, approvals and cost. When an agent gets something wrong, you can see exactly where it went off track, adjust the instructions or the tools, and run it again with confidence.

Question 11

Is my data used to train models?

Accepted Answer

No. What agents send to a model and what they read from your apps is used to complete the run and nothing else. It is never used to train any model, and that commitment is part of the data processing agreement you sign with us.

Question 12

How are agents billed?

Accepted Answer

By usage, mainly the model tokens each run consumes, on the same invoice in euros as the rest of the platform. Every run record shows its cost, so you always know what a given agent costs per day, per week or per month.

Build AI agents for your team that run in the EU and ask before they act

How it works

Tools and sub-agents

Approval before risky actions

Schedules and webhooks

A record of every run

Permissions per agent

Start agents from your product

A model for each agent

Skills and connections built in

What teams build with it

Support triage

Document processing

Morning briefings

Finance follow-up

Agents: common questions

Move your AI workloads to EU infrastructure